Privacy Policy

We’re committed to looking after your personal information and using it responsibly. This Privacy Policy explains what information we collect, how we use it, and your rights when it comes to your data.

Who we are

Oddogo Ltd is the data controller of your personal data under UK data protection law. You can contact us at:

Email: info@oddogo.co.uk

Post:
16 Clyde Road
Redland
Bristol
BS6 6RP

What we collect and why

We collect certain personal details so we can provide the best service possible. Here's what we may collect and why:

To provide services, goods, deliveries, and third-party referrals:

  • Your name and contact details
  • Your address
  • Records of services you've used
  • Information about any support you might need
  • Lifestyle details, interests, or personal background (when relevant
  • Payment details (like bank or card info for transfers or Direct Debits)
  • Website use data (e.g. pages visited, cookies, etc.)
  • Feedback, compliments, or complaints

To process donations or funding, and run fundraising activities:

  • Your name and contact details
  • Your address
  • Payment or banking information
  • Donation history
  • Taxpayer status (for Gift Aid claims)

To send you updates and marketing (if you want them!):

  • Your name and contact details
  • Your address
  • Your preferences for how we contact you
  • Purchase or donation history
  • Website or app activity

For research or archiving purposes:

  • Your name and contact details
  • Your address
  • Purchase or donation history
  • Website or app activity

To meet our legal obligations:

  • Your name
  • Your contact information
  • To handle questions, complaints, or claims:
  • Your name and contact details
  • Your address
  • Information from previous conversations or investigations
  • Customer account details and correspondence.

Lawful basis for processing

UK data protection law requires us to have a valid reason—called a “lawful basis”—for collecting and using your personal data. Here's how that works in practice:

Our lawful basis for collecting or using personal information for research or archiving purposes are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Our lawful basis for collecting or using personal information to:

  • Provide services and goods, including delivery and third party referrals
  • Receive donations or funding and organise fundraising activities
  • Comply with legal requirements,
  • Service updates or marketing purposes

are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Our lawful basis for collecting or using personal information for dealing with queries, complaints or claims are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
  • Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
  • Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. We require your information to create and maintain your account, in order to provide you with our services.

You always have the right to withdraw your consent at any time. When we rely on legitimate interests, we balance your rights and freedoms with our need to process your data. You can object to this at any time.

Your data rights

You have a number of important rights when it comes to your data:

  • Access: You can ask for a copy of the personal info we hold about you.
  • Correction: You can request changes to any inaccurate or incomplete data.
  • Erasure: You can ask us to delete your personal data.
  • Restrict use: You can limit how we use your data.
  • Object: You can object to us using your data in certain ways.
  • Portability: You can ask us to transfer your data to another organisation.
  • Withdraw consent: You can change your mind about giving consent at any time.

We’ll always respond to your request within one month. Just contact us using the details at the top of this notice.

Want to dig deeper? You can find more about your data protection rights on the ICO website: https://ico.org.uk

How we collect your information

We collect information in two main ways:

  • Directly from you
  • From trusted partners like charities or voluntary sector organisations (only with your permission)

How long we keep your data

We only keep your information for as long as needed to fulfil the purpose it was collected for or to meet legal or regulatory obligations

Examples:

  • Donation records: 6 years (for tax and accounting)
  • Customer service records: up to 3 years after last contact
  • Marketing preferences: until you withdraw consent or unsubscribe

Once it’s no longer needed, we delete or anonymise your data securely.

Cookies and website tracking

We use cookies and similar technologies to enhance your experience and understand website usage. For full details, see our Cookie Policy.

You can manage your cookie preferences via your browser.

International data transfers

Some of our trusted providers (like cloud storage or email services) may process your data outside the UK. Where this happens, we use safeguards such as Standard Contractual Clauses or work only with countries deemed to have adequate data protection.

Sharing your information

We may sometimes share your data with:

  • Trusted data processors (companies that help us process donations or payments)
  • Third parties (such as those helping us claim Gift Aid or provide secure payment services)

These partners only use your data in line with our instructions—and never for their own purposes.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint


Last updated: 10 May 2025